Product delivery
Destinations
    We deliver to all countries and districts. There are some delivery restrictions to some products, and some products cannot be shipped to certain destinations. In this case we shall inform you in advance.
Delivery Methods (international)
DHL / FEDEX / UPS / EMS / BY AIR / BY SEA
Delivery Costs
    We will inform you shipping cost according to the forwarder you picked and your other requirements. In some cases, the shipping rates may be higher than what we have listed on this website. In this case we will inform you additional charges and wait for your confirmation before next processing.
* We got very good agent price for international delivery
Product preparation lead time for delivery
    Your products will be available for shipping within three (3) weekdays after payment has been received. If for big quantity order, longer preparation time is needed. And delay, we will inform you in advance and get your permission.
    Please note, however, product delay may happen for reasons that we can’t control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).
    If any product is not released for delivery to you by within 14 calendar days from the date on which your order or transaction was accepted and your payment was received, or from the applicable estimated or quoted delivery date, whichever is the later, then either party may reject, cancel or terminate your order or transaction, in which event our sole and exclusive liability, and your sole and exclusive remedy, in respect of the late or non-delivery and the resulting rejection, cancellation or termination, shall be only a refund (without interest) of any payment you may already have made for such order or transaction.
Insurance
    As between you and us, all risks of loss of, and damage to your purchased product(s) during the transportation process shall be borne solely and exclusively by buyer party. Please note that, under applicable laws and/or international treaties, the liability of carriers, shippers, shipping agents and/or other relevant parties for any loss of or damage to product(s) handled by them may be excluded, fixed or limited. Accordingly, for all shipments, we recommend that you purchase appropriate, relevant and adequate insurance to cover against the risk of loss and damage during the transportation process. Please contact us to inquire about available insurance rates for your order or transaction.
    All items are carefully packed and addressed for export. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we assume the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.) However, should items become damaged or lost while in transit to you, we shall not be responsible or liable there for.
    In the event that you purchase insurance, such insurance shall be upon and subject to the terms and conditions offered by the underwriter by whom such insurance is effected; provided however that the limit of the coverage provided by such insurance shall not be more than the invoice value of the items.
    In the event that you purchase insurance and you are required to file a claim for any loss of or damage to your product under such insurance through us, please contact us to initiate the claim. We shall then refund the cost or replace the item, but only if and after confirmation has been received from the insurance company regarding acceptance of the claim and payment of the compensation.

Duties & Taxes
    Most products are subject to the payment of import duties (e.g. in the U.S.) or other duties, and other charges including value-added tax (VAT) or other taxes. If these are applicable, they will be calculated and determined when the shipment is processed by the applicable customs agency in your country. Please check your country's import policy to understand and ascertain the applicability of and your liability for any such duties or taxes for the products you purchase.
    All applicable duties and taxes are not included in the purchase price of your order or transaction. If they apply and are levied, then they are your (and not our or the product manufacturer's or supplier's) sole and exclusive responsibility, and shall be paid by you directly to your government or to the courier company when the products are delivered.
    Payment of the above-referred duties, charges and taxes are not our (or the product manufacturer's or supplier's) responsibility.

Returns & refunds
To return a product, please first read the following terms and conditions then follow our returns procedure.
Items Damaged in Transit
    If any item were damaged in transit, we ask that you report to us within 7 working days by email. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
    If your items are faulty on arrival, you have 10 calendar days in which to inform us of the fault since you received it/them. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
    If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)

Privacy protection
Collection of information
    When you visit our website, we do not collect personally identifiable information about you, except when you specifically and knowingly provide it. If you decide to register for the member, or if you request information from us, you will be asked to provide certain information and details, including your name, country and e-mail address.
USBONLINE respects your privacy
    We will not sell, trade or rent personally identifiable information about our users to other parties, without our users' permission.
    We do, however, share certain aggregate information about our users to our suppliers, i.e. XX% of site visitors is from North America. This enables us to constantly build a large database of products and suppliers, giving you wider shopping options.
    We also reserve the right to disclose user information in special cases. For example, when we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be infringing (or threatening to infringe) or who may otherwise be causing injury to or interference with (either intentionally or unintentionally), our title, rights, interests or property, or those of other web site users, or of anyone else who could be harmed by such activities. We also reserve the right to disclose, without notice to you, personal information in response to a subpoena or other judicial order or when we believe in good faith that such disclosure is required by any law, regulation or listing requirement, or by any stock/securities exchange, governmental or regulatory authority.
Use of information
    We may use the information you provide to respond to your requests for additional information, to contact you, if necessary, to service your account or for other administrative purposes. We may also access your information to resolve disputes, to troubleshoot problems, to enforce agreements between us, or for marketing purposes. In addition, for certain transactions, our system may use your transaction details to automate and to streamline your transaction by checking for electronic data compliance, providing reporting features, and transferring data from previous forms to those of the current transaction.
    We may also use the information you provide for certain mailing initiatives. For example, you may sometimes receive an invitation to answer surveys or try out new products and services from Global Sources.
    Your feedback helps us develop new products and services based on your needs. You always have a choice about receiving mailings, surveys or information about products and services from us.